Myntra.com — myntra- return item picked up but no refund

Address: Brigade Cosmopolis, C-1109, 286, Whitefield main road, near The Forum Neighborhood Mall, Bengaluru,Karnataka, 560066, Bangalore, Karnataka, 560066

Product name Tistabene "Gold platted embellished jewellery
Item picked from house on 27/01/2020 3:24pm
No update on the pickup. We asked for receipt this person said you will get no message yet. Called customer care but no help
Delivery person name Anil
Mobile no of delivery person :[protected]
Vehicle number: 3868
I have proof from apartment add app and cctv footage at lift.