Myntra.com — Nike basketball shoes

Website: www.myntra.com

I bought a nike basketball shoes from Myntra and it got delivered on 18th September. I tried that shoe on 29th September and it was very tight in my ankle. So I placed a return. The product got picked up on 1st of October. Since then Myntra has been continuously harassing me. 1st they put my product on hold in quality check. Then reject the return after 5 days.. Then reshipped the product after 4 days from my nearest warehouse which is just 2 k.m distant from my address after my several calls. They still rejected my return request. Their customer care executives have been continuously harassing me. I've shared 10 to 12 photographs of the product with them only to prove that it's unused. Still they were harassing me with many excuses. I've sent them photographs of the product. I've sent them my fitness certificate as I was on bed due to severe road accident. Hence I tried that shoes after 10 days of its delivery. But they were just playing with me and harassing me. I've shown them proof that the shoes are unused, still they have been harassing me continuously. I want to take drastic steps against such fraudulent activities.