Myntra.com — no exchange for order id:[protected]-9644501

Hello,

I placed a exchange request for my shirt with order id:[protected]-9644501 which was to be delivered by 05-aug-2019. The order is out for delivery but there is no update after that. I tried to contact myntra multiple times but everytime they asked me to wait for 48 hours. I’m not getting any proper response on this request and it is still pending after 10 days. Today also they asked me to wait another 24 hours and it is really frustrating. Please help on this issue.