Myntra.com — no refunding my amount to my bank

Address: Thane, Maharashtra, 421306

I have ordered product on myntra on saturday around 10:30 pm but my amount from my account was debited and ordered was not placed. Next time was placing the same product for cash on delivery at that time my ordered got placed. But in on sunday i got a mail that my account was suspended and today that is 23th december 2019 monday i got a mail that myntra will not able to retain my account. So for that i spoke to myntra customer care the guy name ram gawande he told me that we will not able to give you amount back to your account. So i am requesting you to please raise a complaint against myntra and ram gawande and take strict action against it. I am sharing my statement that tell me that amount was debited and i still not got any refund yet.