I am disheartened by how the customer care team took 'care' of the situation at hand today. With two calls lasting 23 mins and 42 mins each in january and regular follow ups for the last 2 months, i am appalled by the issue resolution provided. Being a myntra loyalist for years and years with orders flowing in my house every week, today is a day when myntra is just disappointed me immensely.
To give a context of the situation, the problematic order no.[protected]-5668701, placed on the 2nd of jan had issues with the following items which i waned to return:
A. Texco top black - 2 units - the fit was pathetic
B. I like me nightsuit - m size - the bottom of the set was missing (Plus the stripes design looked really bad, so i didn't want to keep it either way (Returned the size l as well that i had ordered for my mother)
For point a - the texco tops had no mrp tag from the supplier (Just a brand tag hanging). Neither did myntra's packaging had its usual barcode pasted sticker on the polythene stating the size and mrp of the product, yet i was made to undergo massive return related issues for no fault of mine - the pick up executive refused to take the order, customer care said we will look into it - no resolution yet.
Coming to the i like me nightsuit - which has irritated me the most - the customer care executive gave no insight whatsoever yesterday and said we will update you over email - no email received thus far on the matter. Today when i made another attempt in returning the same the champion mentions that the return request for missing items need to be place within 48 hours as per the process.
Now the reason why process word is capitalized, i want to state below:
1. As per process, i should not have received two articles (Texco tops) with no mrp printed on them
2. As per process, the pick up executive should have uploaded the correct reason for keeping my return of the nightsuit on hold - despite telling him that the bottom is missing, he uploaded the reason as mrp tag missing
3. As per process, the customer care executive whom i spoke to yesterday should have given me the logic of 48hrs missing item return request, yet he conveniently said we will look into it and update you
4. As per process, if i am expected to be available at home (While i am a working professional who has to travel lot for work), the customer care senior madam ms. Ranjeet says that since we delivered the order at 347pm on 7th, we will entertain return requests by 9th 347 pm only. My point here is if i returned from travel a day late at night (9th night) - i checked my orders and placed a return request post midnight - no one bothered to use their intelligence and see the time of request - 12:57 am, 10 january.
So do you mean to say that i should have expected that the order will be faulty?
Or that if the date changed, i will have to live with the half pathetic looking night suit i received?
Or if the mrp tags are missing, that is ok but if i am unable to file a return request within your specified time due to unavoidable reasons, you guys will get processes in between?
Or if your customer care executives are in-equipped with logic, that is alright?
Or if your pick up executive uploads wrong reasons for return on hold, that is also acceptable?
Today, i write this mail to express my displeasure at how myntra has let me down, how in the name of processes we are also promoting dual standards, how a loyalist is dejected, how ineffective the customer 'care' is.
Please let me know what i should take-away from this entire incident.
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