Myntra.com — non accepting return request against partial delivered product

Address: Air Force Station Sirsa, Stn Lgs Section, Dabwali Road,, Allahabad, Uttar Pradesh, 125055

I have purchased a women blue & biege printed kurta with trouser and dupatta vide order id[protected]-0720401 along with other item from online shopping site myntra. I have received the package mentioning with ordered id on 02 may 19 but containing only kurta (Without trouser & dupatta) and here&now top. I have initiated the return request for kurta immediately on 02 may 19 itself from the myntra online site return request option provided over there and kept the here&now top as per return no. [protected] and got acceptance mail for pickup of same scheduled on 06 may 19. On 06 may 19, courier rep approached me pickup of my scheduled return request. While handing over the incomplete product the rep of courier told me to handover full product, in response i tried to convince him because of incomplete product i am returning the same but he didn't accepted the pickup because the description of the product was obiously not matching due to non availability of dupatta & trouser. All my efforts to convince him on the subject gone in vain. After it i apprised the above matter to myntra customer care mr. Pavan, his senior on afternoon shift mr. Rajesh (06 may 19) and they disqualified my return request quoting with only one point i. E. I (Myself) must make a call or official mail to myntra in case of any incomplete delivery of ordered product. I told him that if your online site has a option to put a return request and for same i have received a confirmation mail with a return request acceptance reference for scheduled pickup for same it should be accepted.
At current myntra isn't accepting my return request which was submitted by me on the day of receipt of incomplete ordered item i. E. On 02 may 19.

At this stage my consumer complaint to be lodged against myntra for fraud (Not supplied the complete product after paying whole amount for same by me) seeks refund of my full amount of rs. 944/- for this product and along with compensation of amount rs. 10, 000/- for continuous two and half hours telecoms between me and myntra on subject and putting my subject online consumer complaint on the subject and to loose my mental piece and giving me this much mental agony.

You are requested to do every needful against my above complaint against myntra on this fraud.

From:
Sgt rk pandey
Air force sirsa,
Dabwali road,
Sirsa-125055
Mob - [protected]