Myntra.com — not accepting the product return

Address: Supertech capetown noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

I bought a pair of sandals(Corsica - Women Silver toned Solid sandals) on 22nd January 2020.
When i raised the return request for the same within the return period, firstly my return request was rejected for no reason. Then i tried to call customer care multiple times and bring the concern into notice. After raising complaints multiple times, i was told that the product will be picked up and inspected and then the status of return will be shared.
On Feb 26 2020, sandals were picked up and then on Feb 27 2020 i was informed that the return request has been rejected as according to them product seems to be used and on 28th Feb 2020 product was shipped back to me.
The issue here is despite the product not being used, i am being forced to keep the product and i am not getting the return of my own money.
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Myntra.com customer support has been notified about the posted complaint.
Mar 16, 2020
Updated by Rifa Khan
No update till date
 
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