Myntra.com — not crediting amount in myntra credits

Address: NA, 122101

I by mistake ordereed clothes through an old username the email for which is not functional anymore. After accruing myntra credits, I realised that in order to use those, I would need to provide otp on the email. I contacted Myntra and they said that I can request for transfer of myntra. Credits from my one a account to the other once all the orders are delivered. Now when it is all in place, I have been calling myntra over and over and they are not transferring my money. Worst experience ever! Will not recommend Myntra to anyone.