Myntra.com — not getting my refund even after the pickup.

According to myntra, they have initiated my refund on 29 march, 2019 and the due date given by them is 8 april, 2019. but today is 16 april, 2019 and i havenot receibed my refund amount yet of ₹1460. Please check evrythng again and process my refund asap.they say that talk to your bank. i talked to my bank also many times but they are saying that we cant tell anything unless that anount gets credited in your account. there is no credit amount by myntra in your account.