Myntra.com — Not giving me a return

I had bought a jeans from myntra which i reiceved in very bad condition i immediately asked for return and gave it to the agent 2 days later when they came for pick up, now they are telling that the item did not pass the quality check and the return is rejected. Want to make it specific that i did not even try it because of the terrible quality and returned it with the tag, tried to call but couldnt . I would like to be contacted as soon as possible and get my money back.