[Resolved]  Myntra.com — order cancelled but refund not credited yet in my account

Address: Plot No 49 Sector II The Vasai Taluka Ind Estate Ltd, Gaurai Pada, 401208

I had ordered from myntra.com on 29 sept 2019, but due to some reason i cancelled my ordered. Since then i'm waiting for refund, i talked to them on phone but they aren't responding. They told me that they have already initiated refund and i need to call state bank of india or to call their customer care. I did visit the bank and called sbi toll free number but they said it's the responsibility of the bank through which they have initiated refund and they advised me to talk to myntra customer care and ask them to resolve the issue. I talked to myntra customer but they're not helping. They keep saying that we have initiated refund but i haven't received any refund.

We would like to inform you that your refund is successfully processed into your source account. For your reference we have listed out bank reference number/s.

As we see, refund has been processed on 30/09/2019, it will take 7-10 days to reflect in the source account.

Amount - rs. - 896.70- bank reference number is - "[protected]

Amount - rs. - 939.75- bank reference number is - [protected]

Amount - rs. - 1611.68- bank reference number is - [protected]

Your first 6 digit of the card number will be xxxxx. (To be added only for payment via credit/debit card)
For any further disputes, i would request you to kindly contact your bank customer support team. The contact details of the bank support team will be printed on the flip side of the debit/credit card issued. You can also click on the link provided below to file a dispute on the bank's portal.
(https://cms.onlinesbi.com/CMS/)