Myntra.com — Order ID # 1188192 [protected] unable to initiate return

Address: Bhopal, 13/A12A Green city E8 Arera colony trilanga road aura mall, 13/A12A Green city E8 Arera colony trilanga road aura mall

I am unable to raise a return for the product . The return is put on hold. When the pickup guy came to pick up the product, I was out of town and my mom gave the wrong pair of shoes. So pick up guy rejected the pick up failing quality check. But I have the correct pair of shoes so just need to return the same. also sending the image of the product. I am unable to initiate the return request from the app as it's on hold. I called customer care they said I can't reinitiate the return request. And I am stuck now. No one is helping.