Myntra.com — Order not delivered but marked delivered

My Myntra Order ID # 1200713 [protected]. I placed a order of headset and it should be delivered on 5 April, 2022. I didn't get the delivery but it was marked as delivered. I didn't get any call from the delivery agent. I did not have num of the agent too. I raised a complaint and they resolved it as delivered. I want to know details who delivered it? Whom did they deliver? Did they ask the pin? What the hell is wrong with the people. It is postpaid so you don't care whether customers received it or not.