Myntra.com — order not delivered, not returning the money

Address: DLF Cyber City, Indira Nagar,, Hyderabad, Andhra Pradesh, 500032

My order No:[protected]-6408601, Total order value : Rs 2059/-which i have placed on 3rd June 2019. it is already crossed the delivery date 9th june 2019. when ever i call them for update, they say 72 hours and it is almost 4 times i have filed complaint, still no action has taken and response is very bad.
As per company they don't have policy of returning before delivery, so if they don't deliver, they can keep the money is it so.?
my value of amount can be smaller, but it is still fraud activity only. if they fail or unable to deliver, they should return the money back.
they are not connecting to any superior to discuss or escalate this. they is very bad for the company growth.