Myntra.com — Order not placed, but amount got deducted from my bank account.

Address: 54, Shiv Aradhana soc., Satya Sai road

Regarding above mentioned subject we have purchased product(Mast & Harbour Blazer) from myntra on dated 10th nov, 2021. But order was not placed and amount Rs.1649/- deducted from our Kotak bank account above mention Rs.1649/- is not created in my bank account. Contact personally 3 times with bank, bank manager told me that the amount Rs.1649 debited from my account and it is already credited to myntra on dated 12h nov, 2021.
And myntra, is saying payment is not received by us. We send them bank statement, but they refuse to pay refund ammount Rs.1649.