Myntra.com — Order not placed, but money debited

Address: D 53 Minal Residency, JK Road

I placed an order on on Myntra app, of INR3160 which got debited from my bank SBI through net banking but Myntra claims that they haven't received, even though my bank confirms that amount has been transferred to their account with transaction id: IGAMJMWQG2. Now when this reference number is generated that means the money is surely transferred to Myntra. But they are not accepting that the amount is transferred and continuosly asking me to contact the bank or straight away ending my open issue. What is going on???? How can Myntra cheat like this?? They are not accepting due to lack of will to give my money back. I want my money back now. It's really really getting on nerves now. Contact me asap. ([protected])