Myntra.com — Order not received but on app showing delivered mark

Website: Myntra app

I had ordered 2pair of shoes on myntra app but i have not received so far, and it is going to complete 20days, but on app showing delivered mark. How is it possible so showing delivered without i recieve ?.
I called several times to costumer care of myntra app for relove my complent, but they also not able to relove...
It is so bad experience for me for placing my 1order from myntra...
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their deliveey check system is so dull. no verification if the deliveey person actually delivered the item or not.

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