Myntra.com — Orders getting cancelled

I tried to place an order on Myntra today . The whole order got cancelled .
I called the customer service and they said it was an error and to place a fresh order . I placed a fresh order and again the same issue happened . it is very unfortunate that I'm not getting the help I need and then I'm getting the message that my problem is resolved when it is not resolved. Neither did the customer support staff or the escalation department help me in giving a straight answer.