Myntra.com — Payment debited order not placed, no customer support

I placed an order for a t-shirt on myntra, I made payment with debit card. the amount had been debited from my account on the name of myntra but my order was not placed, while the customer care of Myntra sucks and they have no representatives to help and just virtual assistance which is futile.
I even mailed them but no response, while I again placed order this time in cod mode and it got placed. Myntra has no complaint resolution policy which is disappointing.
Thanks