Myntra.com — Payment Deducted but No Order Placed

Website: Myntra.com

On Oct 20th, 2022, I placed an order amounting to INR 5, 182 with Myntra. Myntra confirmed my order and even assigned tentative delivery dates. However, a few days later, my order was cancelled without notice.

Not Myntra is claiming that the payment was never received and that the order was never confirmed. The payment gateway used by PayU and there has been a clear miscommunication with regards to payment.

My bank has confirmed the amount being debited, but Myntra is refusing to accept any involvement.