Myntra.com — payment failed due to secure pay payment failure and the amount got deducted from gift voucher
A
Aritra aritra
from Kolkata, West Bengal
Apr 22, 2019
Address: Vector E-Commerce Pvt. Ltd., 184 Dr A.K. Paul Road. Behala, Near – Madhya Para Rickshaw Stand, Kolkata – 700034, Kolkata, West Bengal, 700040
I tried to purchase
F Gear
Unisex Casual Blue Printed Backpack from Myntra and it was showing a price tag of 592 while I go ahead and placed the order. Now at the time of payment I used a gift card (and validated the same at myntra portal). The gift card number/voucher code was [protected] and entered the voucher PIN and it brought down the payable amount to 92 as the myntra gift voucher was for 500 INR. However when I proceed with paying rest of the 92 INR amount via my credit card by validating the same through google pay the payment failed due to payment gateway's delayed response. So after that I came back to my 'Bags' page which is the cart page of myntra and re-tried placing the order as the it was still showing that the order was not placed. Then again when I tried to applied my gift voucher code and PIN it was showing the value is deducted even if the order was not processed. Kindly help to get these resolved asap.Where as my internet connection was totally up and running and though the payment failed a got an sms that my payment option was verified successfully.
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