Myntra.com — payment refund has not happened - 22 days and still in progress

Address: Hyderabad, Andhra Pradesh, 500096

A order of rs.4003/- was placed from the account mahesh. [protected]@gmail.com on 30th nov 2019, the order was not placed but the amount was cut. A complaint was registered regarding the refund of rs.4003/- on 10th dec 2019 as the company policy said it takes 7-10days for the refund. It’s 22nd of dec now and there is no refund yet. The company blames the bank and has asked me to take it fwd. How am i responsible for the transactions? Kindly look into it and revert back as soon as possible