Myntra.com — Payment/return issues

Issue #1
I purchased products in a bunch which was around 5K. After discount it was around 4600. They mentioned about the interest while payment check-out but didn't mention about the bank's processing fee and other GST charges.
This is a clear malpractice. They should explicitly show all the charges on the payment gateway. Image is attached that they didn't mention about the procession fee and other charges.

Issue #2
From the bunch of 5-6 products, I tried to return/exchange 1 product because of the fit issues. The product was unexchangeable so I tried to ask for a refund. But while refund, they are deduct the entire bank discount from that single product. The company is not following global pricing distribution standards. The discount should also be distributed among the products percentage-wise equally. When did this policy introduced to take all the discount when the person is trying to return only 1 out of 6 product.

Please help me out here.
Was this information helpful?
No (0)
Yes (1)
Myntra.com customer support has been notified about the posted complaint.
 
1 Comment

Comments

They have marked my issue resolved but clearly the issue is unresolved yet.

The customer executive was supposed to call me within 24 hours but I am not getting a call.
A company like this is conning people effortlessly and people getting drowned in their tactics.

I could let go the discount distribution thing but why the "processing fee" and other "GST charges" was not mentioned at the payment checkout. This was utterly misleading and clearly they conned me.

No processing fee was mentioned at the checkout.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Myntra.com
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    8%
    Complaints
    9820
    Pending
    0
    Resolved
    807
    Myntra.com Phone
    +91 80 4354 1999
    Myntra.com Address
    Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli, Bommanahalli, Karnataka, India - 560068
    View all Myntra.com contact information