Myntra.com — price tags missing from product and then refuse to exchange!!!

I received myntra product of caprese bag. One hook of detachable belt of bag was missing so raised exchange for the product on the same day of delivery. But the exchange was refused as product didn't had brand tag price,
P. S : i received the product without brand price tag.

What kind of service is this!!! Not even asking for refund but only exchange...