Myntra.com — product delivery information - not being shared by myntra.

Address: Pune, Maharashtra, 411014

I had ordered "roadster women maroon cardigan" with order id[protected]-2417901. This was ordered on 17th dec 19.

The bill was paid online before the delivery. The order was finally delivered on 11th jan 20. As the representative was unable to reach on the given number, and the third time i received a call from the hadapsar godown of myntra that the product was stuck in transit. The address for delivery was my office address. Hence, the delivery time should be between 9 am to 5 pm. As 11th jan 20 was a second saturday, the delivery was made when the office was closed due to weekly holiday.

I wanted information on who has received the courier on my behalf. This is on 19th jan20. But the representative at the call center mentioned that it's way too late to give information on who has received the delivery of my courier!!! A customer who has been ordering from myntra for almost 5 years now, this is the first time that this has happened. When asked to refund the money, they mentioned that even this can't be done.

So now i do not know where my product has been delivered and to whom - and when asked for basic details of the person who has received the courier, i get a response that its too late and myntra does not have / cannot retrieve these details..!!!??? The call center reference no. Was in[protected]. They refused to log a complaint as it's beyond 5 days of delivery of the product.

This is cheating the consumer. And as an rti act essential, this is the basic detail that myntra should have regarding goods that a customer has already paid for, but myntra has no proof of delivery.

Also, when i called the customer care, they just kept my call on hold an did nothing to address my query. They kept me waiting. The call was transferred to mr. Ankrit kumar, who mentioned that he will transfer the call to the supervisor, and he never did.

Pathetic..!!! Do not trust this company. My order was worth rs 900. What if the consumer had ordered an expensive stuff? And the delivery was not traceable. And worst, myntra will not have details of who has accepted the delivery at the address after 5 days of delivery.

Now i wonder, if the product has even been delivered
. Or are they just fleecing the consumer.? All i asked was for details on who has accepted my order so that i can collect my delivery.