Myntra.com — product do not pass quality check!!

Address: Indore, Madhya Pradesh, 452008

Return no. -[protected]
Order no.[protected]-5329901
Had ordered a aeropostale bomber on 19th december from myntra. It arrived early (23rd december). I tried the jacket out but due to fitting issues i decided to return it as it was too large. I requested for the return on that very day. I clearly remember not misplacing any tags or anything that came with the product. The pick up was on the same day but the pick up agent came around 1.30 pm and i was in office at that time. So i gave him to his location at chandra lok square indore at around 3.30 pm. The picking agent checked the tags and condition in front of me only and he said everything is ok. After the message was sent on my mobile that the pickup was successfully completed i got another message saying my return request was "put on-hold" as it "failed to pass the quality check". This is very unprofessional if pickup agent checked everything and gave me assurity the everything is ok then how could they say that quality check failed. Kindly help me to get my money refunded as soon as possible...
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Myntra.com customer support has been notified about the posted complaint.
Dec 24, 2019
Updated by Nishi Bais
I talked to myntra customer care and they said that there was a stain in my jacket but the pick up agent checked my jacket in front of me...and there was no stain...and i even called him regarding it and i have his call recording also in which he said that there was no stain in jacket...and he forwarded it to the delivery centre...but myntra customer care are giving excuses...whatever happened with jacket after my pickup is not my responsibility
Dec 27, 2019
Updated by Nishi Bais
My complaint is not resolved yet
 
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