Myntra.com — Product is on hold due to quality check: failed and I have not used the product

Dressberry - Women white solid pumps Was returned the next day of the product recieved and yet they say that it failed to pass the quality check and the product is on hold . The product was returned due to issue with the size and was too small . When we cannot wear the product, why would it be used or fail to pass the quality test . I need my refund .
Horrible service by myntra .
I would recommend buyers to not trust myntra at all .