Myntra.com — Product marked as delivered not received

I had ordered 2 amazefit watches from Myntra Order ID # 1217373 [protected] showing has delivered but not received.i raised complaint with Myntra issue id IN[protected] and their logistic supervisor contacted me we saw the cctv footage which clearly showed parcel not delivered.the logistic supervisor told me that he has emailed Myntra for my refund and it has been misplaced on their side.I am contacting daily Myntra and they are telling me 24 hours waiting since onct 16. Also they are fraudulently marking has issue resolved on their app which i have to reopen the issue and wait for 24 hours again.