Myntra.com — product not delivered as per delivery date.

Address: dr no:64-5-10A/2,ramnagar,sriharipuram, Visakhapatnam, Andhra Pradesh, 530011

Website: Myntra

I have placed an order on 14th oct 2019, the expected date of delivery was 24oct. The items (2 in qty) reached delivery hub on 19 oct. Since it reached delivery hub earlier i expected delivery to be early to us. So for the same i contacted myntra customer executive on 23rd. As per him i need to wait till 24th oct as it was mentioned date for delivery and he assured of delivery on 24th oct.
But the item was not delivered on 24th as well. Then again i called them on 25th and talked with senior executive and she said you have placed a complaint so you need to wait till 31st. But i cannot wait till 31st thats the reason after seeing expected delivery date i ordered the items. What is the point of giving fake delivery dates in myntra site if they cannot fulfill it. Yesterday the order was out for delivery but we did not receive any call from him. He then updated in the system that customer denied delivery. Why would someone deny after following up these many times with myntra executives. Its unacceptable that a site like myntra is doing such things with their customers. I have been hearing such stories about myntra from many people around me which is causing their reputation to go down.