Myntra.com — Product not delivered but in the app, it has updated delivered

Address:

Puber Alo Apartment, Flat no-4, 2nd floor, 22 hind road,, New Santoshpur

Myntra.com — Product Not delivered and showing as Delivered

Myntra Delivery problem.

During the festival session Myntra submitting customer orders to worst couriers, their delivery is not reliable

Order No: 115481208631158226701

I have ordered 9 items amount of 7703.06 on 17th of October from that 7 items correctly delivered but one item which is orange blackberry formal shirt against that they have delivered the wrong item which is white ladies suite hence I have raised the complaint regarding wrong item and they have reimbursed the shirt amount.

but 2nd one Product -Louis Philippe men grey & pink slim-fit checked formal trouser amount 1361.85. Item has not delivered only but in the app, it has updated delivered so I have raised this 3 times on 3rd, 11 Nov, and 13 Nov. Every time they have checked from their side and said it has been delivered to you. So we can't do anything about it.

The argument is that- they are saying that we have packed 2 items one blackberry formal shirt and Louis Phillippe pant in one package and couriered but I have not received this package instead of that I have received only one package wrong item. Then where is that double item package gone?

Only based on the Courier service and delivery boys' statement that they are saying it has been delivered without any proof thus My question is that when I have not received a double package item complaint that the wrong package received so how come they are adamant that the correct product has delivered.

So kindly help me with that to refund back the whole amount of Rs-1361.85.