Myntra.com — Product not delivered yet the status is updated as delivered and payment deducted

I had ordered 2 dresses from Myntra out of which only one was delivered in the package.The other dress was never delivered yet the status of the order is being displayed as delivered in the app.Have raised multiple complaints already to the customer centre still no action has been taken and the issue is marked as resolved even though it has not been resolved(Screenshot attached)
Since this was a prepaid order I had already paid 3000 INR for the said dress.This kind of customer treatment is not expected out of myntra.Highly disappointed.