Myntra.com — Product not received and unable to return the product

Address: 3rd floor, A block, AKR tech park, 7th mile, krishna reddy industrial area, kudlu gate banglore-560068, CIN: U72300KA2007PTC041799

I ordered a product named sweet dreams women charcoal grey solid pants with order ID number 118342287324160743401 and it is showing delivered on[protected] but it was not delivered. On calling myntra on[protected], the customer care executive told me that I should have called within 5 days of the product delivery and they can not help it. On asking where this policy is mentioned, they failed to respond.

I ordered another product named marks and spencer women burgundy ribbed winter top with order ID 118522427808295509603, showing delivered on[protected] but was not delivered. I registered my complaint within 5 days to which they told me to wait. I called 3-4 times and they kept telling me to wait. i called on[protected] and they said they have enquired and the product has been delivered and they can not do anything about it.

in addition to this, I placed an order, adidas originals women black woven design sneakers on[protected], order id 118556100092461403503, i received the product on time but i placed a return request on[protected]. when the delivery boy came to pickup the product, he told that there is no tag so he can not pick up the product and told me to get it pre-approved from myntra helpline, to which I called myntra customer care executive and placed my request and then they told me to wait. i called again and they again told me to wait. ton[protected], i called myntra regarding the same to which they said since there was no tag they can not proceed with the return request. i told them that there was no tag when i recieved the product. then they again told me to wait. and then i told them to connect me their senior official which they didnot do.