Myntra.com — product not yet processed

Address: 560037

Hello team,

I have placed order in myntra on 31st may 2019 the expected delivery date is on june 8th. I placed this order for my mother birthday for 15th june, but till now i didn't received the order. Then i raised a complaint by calling myntra customer care they asked me to wait for 72 hours and later after 72 hours i waited i still didn't get any update, then again i raised a complaint and still they ask me to wait for 24 hours. Daily i'm updating the complaint but no use. They always ask me to wait for 24 hours. They don't even have a refund option or cancellation option. Can you please kindly help me with this issue resolved. I would be very thankful for your help. Their are two items in the same order. Please resolve.

Order details:[protected]-4296403
Below are screenshots attached to this.

Thanks,
Charishma