[Resolved]  Myntra.com — product returned but refund not received

Address: New Delhi, Delhi, 110052

Website: Myntra.com

Hello team,

This is regarding my refund for the order number :[protected]-7433203 of only navy blue skinny fit denim trousers worth rs. 660/- and only women off-white & black printed high-low top worth rs.849/- delivered on june 28th, 2019.
As the products that i received did not fit me properly, i placed a return request on myntra. The product have been picked up on 2nd july and i was told that i should check my email for refund details. I didn’t receive any email for refund.
When i called myntra they told me that they have initiated the refund but after confirming it with my bank i came to know that no money has been refunded back. Myntra has shared a reference number which is of no use to me and denying for further help. I never faced this problem with other e-commerce sites. Please help me get my money back.

17 days have passed already post product pick up and i haven't received my refund. Kindly do the needful.

Regards,
Patrika