Myntra.com — Product returning issue online

Address: Guru Nanak Nagar,Shadipur, Near Park Nursing Home

Dear Sir/ ma'am

I would like you let you know that i have ordered one jewellery set ( shining diva) from Myntra app online on 25 September 2021. That product for defected and broken. I immediately put a return request for that item on myntra app online. But its been almost 20-25 days that no one has picked up that item from me. I have called 2-3 times to Myntra customer care and they says it will be picked up in few days. But i have received SMS from myntra yesterday that the window for return for the item has been closed. Please look into this matter and help me in this.. i cannot waste my money for a defective and broken item.

Thanks
Prabhleen Kaur