Myntra.com — Product status updated as delivered, without actual delivery. Now denying refund or fair investigation too

Address: Bangalore

@myntra @MyntraSupport team, It is horrendous behaviour of your customer care team that's I've not received the order and still the systen has marked it as delivered.
Packet Id [protected].
highly disappointd n let down by horrendous service rcvd for 'goofed delivery, failed refund' by
@myntra. pending since 9'oct, earlier escalation mngr mentiond refunding but today Sumaya (emp ID400192) said 'she being d highest authority cant n wont do anything' @MyntraSupport is this how u intend to serve loyal custmrs #disappointedbymyntra #myntramakesmewin ?? this is extortion of customers, I dont have time for numerous followups and curt redundant replies from ur team, closing issues without satisfactory proofs or answers. i demand full refund without further ado

surprised by lethargic response of @MyntraSupport to complaints raised on social media too. none of the known brands are so apathetic bout their online attentiveness and image. This is getting very frustrating day by day