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Myntra.com

Myntra.com — Puma jacket

I bought a puma jacket on 31 October 2020 and i threw the package because of COVID.
due to fitting issues i made a return request .
Snd on the same day return agent came and took the product.
Next day i got a call and the person says your product has been rejected because it’s use .
How can a person use product on the same day.
They are not initiating the refund.
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