[Resolved]  Myntra.com — put my return on hold

Address: Lucknow, Uttar Pradesh, 226003

I ordered a kurta from myntra when I received it was factory damaged i put exchange request but they not exchange it then i decided to return it .delivery boy pick my item and after a short time i recieved mail that my order put on hold because it is damaged (as i said when i recieved it was already factory damaged)i called customer care 4 times but the didn’t resolve thi..now i want my item exchange or get back my refund