Myntra.com — Received a defective product

Address:	Pune, Maharashtra
Website:	Myntra.com

I ordered the kurta. I recieved a defective item. It has a stain on it. I haven't used it yet. All the tags are as it is. But myntra has declined my return request. They say that the product is used by customer. They are not arranging any call with their colleagues. And I'm not receiving any update about my complaint. And easy returns is mentioned in the product discription still I'm not receiving the return policy