I ordered a pair of Puma shoes from Myntra worth Rs. 5799 thinking I will receive a good quality product, but when I received the package the box was completely damaged, and when I opened the box I didn't find any Puma brand tags or welcome note, or warranty card which I usually get when I buy shoes from the store. And the worst part is when I found that the shoe was used because the sole has some clay and very small stones attached to it. Then I tried to scan the QR code in the shoe but it didn't show me any result which says that it was a fake product. I invested Rs. 5799 just to receive a fake and used pair of shoes.
When I tried to return the product the Ekart delivery guy who delivered the product to me denied accepting the return as the box was damaged. He also said as he is a part of Ekart he can't accept damaged returns from Myntra. I do not understand what kind of policy is this? For the last 2 days, Myntra customer service guys are saying they will fix the issue and refund me the full amount but till now I didn't receive any response from them.
I want my full refund and you can pick up your shoe.
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