Myntra.com — Received Defective product received and now refuse to refund the money

Hi,

I ordered a Vega hair straightening brush but received a damaged/defective product which they now refuse to pick up even though the product description clearly mentioned 15 day hassle free return .

On a loop they keep on asking me to contact the brand for servicing the product even though I have told that I wished to return the product.

Order ID # 1210562 [protected]

Myntra had once send a dress to me without a price tag and bar code and then also did not accept the product. It is the same again. Worst customer experience ever