Myntra.com — Received Different Product.. Return Not Picked Up.. delivery boy asking commission for it

I had ordered #1196346 [protected] (Women Maroon Sneakers, though i have received a Black Shoes. I had raised the complain on the day thai i had received the different product. As per your customer support suggestions, i uploaded the picture and the details what they asked. But still, the problem is not resolved and now they have marked the issue resolved...Every time delivery boy asking commission for pickup..

I request u to escalate the issue and do the needful.