Myntra.com — Received used product and return not accepted

Product: Sera women pink & white printed Kurta with skirt

Order ID: # 1156131 [protected]
Order date:[protected]
Delivery date:[protected]
Return request raised on:[protected]Immediately)
Reason : Old Product
Return id: [protected]
Return date:[protected]

Now we received the update that,

"Declined: Your return request for Sera Kurta Sets has been declined as it did not pass our quality check process. This item will be reshipped to you & we will notify you about the shipping details soon"

This is totally unfair that the reason mentioned for reshipping was the reason behind our return request. We also returned the product for the same reason. we repacked the product immediately once she noticed that the product looks like used one due to the fear of covid.

we refund or exchange option