Myntra.com — Received wrong product

Address: Bengaluru

An order was placed on may 24 2022(The Lifestyle Co Women Solid Puffer Jacket) from Roadster, Order id:[protected]-0080801 . But instead of receiving this product we got a product which is like a towel.
Opted for a return this didn't work, gave complaints to the Myntra customer care even though they responded but nothing helped us, So tell us that whom should we contact now to get the justice
Atleast a return of the money is not being granted by the customer service
being a loyal customer is this how they treat the customer
Should we pay our money to purchase a wrong product, where is this heading...??

Customer phone no will be shared when we get a reply for this complaint...