I ordered a T-shirt from Myntra. First of all the delivery was 2 weeks late and when I received the package on 23rd October 2020, I was shocked to see that instead of a T-shirt, Myntra sent me a bra! I have no clue how can someone mistake a bra for a t-shirt! I immediately called customer care and they arranged a pickup for the package. The pickup guy came on 25th October and took the package and said that this happens while packaging. After an hour, I get a message saying pickup failed. I called the pickup guy and he tells me that the people at the DC are not taking the product because it's not a t-shirt and he told me to call customer care. I've been hassling with customer care for 2 weeks now and all they do is tell me that a case manager will call me.
Today, I spoke to Kavita (Case Manager) from the escalation desk for half an hour and she had no replies to any questions I asked her. She said that the refund could not be initiated because they had sent me the correct product. When I asked her what proof she has that the product got delivered, all she could do was repeat the words "As per the validations". She remained numb and silent most of the time as she didn't know what to say. When I asked her if I can talk to someone above her, she said that there is nobody above her. She was speaking like a robot and didn't know how to speak to a customer and then she said that there is nobody above her. If people like her are handling the company then the company is bound to be doomed. However, I know there are a lot of people above her and I would like to speak to them regarding my case because clearly, the case managers don't know anything. I don't care about my 600 rupees. This is about ethics now. Myntra is stealing off of customers and then saying that the customer is trying to steal from you by doing some "internal validations" which don't even include the delivery guy, who when came to pick up the product said that even he thought there is not a T-shirt in the packet when he delivered it. I want a refund as soon as possible.
My Order No:[protected]-9676703 (US Polo T-Shirt)
Was this information helpful? | 
Post your Comment