| Address: | Dharwad, Karnataka, 580003 |
I had ordered Silver-Toned Q Exploris Touchscreen Smart Watch FTW4000 ON 3rd of June it was supposed to deliver on 8th of June and I received it on 9th of June when I received the product I told the delivery boy that this packing is not usual, he was like"yes sir sometimes company will send like this "i was like OK and i bought the package inside and when i opened the box i got to know that the product i received is completely different than product I had ordered for, immediately i called that delivery boy to come and see that what they have sent, he said he will be coming in 5 min and i waited out in sun for 15 min he never came and when i called him he didn't even receive my call i tried calling him from different number then he received and he was like sir i came to office, this was his response from delivery boy
part 2: i registered a complaint on 9th June 3pm requesting that i have received different product they were like sir, kindly give us 72 hours i was like ok their requested 72 hours was over on 12th june 3pm and again they requested for 24 more hours when I ask them for solution was their reply was" That shouldn't have happened, Prajwal. We have taken feedback and cascaded for the review. Further, we assure you that such events will not occur again.We would like to inform you that we have thoroughly reviewed your claim and the same has been declined as the product was properly packed and shipped out from our warehouse post quality check. Sadly, we're unable to make any exceptions in this regard. Request your understanding. - SH" order details
ORDER NUM:[protected]-4904001
name: prajwal savalgi
delivered on : 9th June 2019
please help me it is hard earned money and this was never expected please refund my money
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