Myntra.com — refund amount not credited to me

Address: 110023

I placed an order on march 24 2019, but today i. E. April 26 2019 i am still waiting for my 2 refunds.
Now myntra customer cares says amount has been credited to your bank and they share reference numbers with me and bank says they cannot do anything with these reference numbers. Please let me know where is my money.
Reference number[protected] amounting 1, 847 and[protected] amounting 1, 435.
I used to shop alott with myntra but after this incidence i wouldn’t recommend it to anyone. Even they people don’t reply you on email. Please resolve my case on urgent basis.