Myntra.com — refund amount put on hold. no help from consumer support

Address: Gurgaon, Haryana

I ordered a forever new brand pencil skirt from myntra worth rs 3800. But i received a substandard brand skirt which was not even half the price. I made a return request, in which i clearly mentioned that i have received the wrong product. The delivery boy came and checked all the tags and took away the product. I got a message for this as well. After two hours i get a message, which says my refund has been put on hold!!! I called their customer care, and they said that they cannot initiate the refund because the product is different!!!

Now when i already mentioned the same reason for returning the product, how can you hold my money. This is a big enough amount for me. I have made three calls, but they are not ready to help

My email id is [protected]@gmail.com

Return id - [protected]