Myntra.com — refund claim declined for returned item

GR_919

from Delhi, Delhi

Sep 10, 2019

Address: 3rd Floor, A Block, AKR Tech Park, 7th Mile, Krishna Reddy Industrial Area, Kudlu Gate, Bangalore – 560068, Bangalore, Karnataka, 560068

Website: www.myntra.com

I ordered a ucb top and a vaak top on 25th aug from myntra which was a try and buy, but i paid inr 892 and inr 513 respectively online while placing the order, along with one other top.
Both tops were delivered to me on 28th aug, and as it had try and buy option, i tried and returned both of those immediately in 10 minutes. But the delivery person didn't updated the status, and when i asked him about my refund. He said you will get the message in 5 minutes and refund the same day. I didn't get any message, so i placed a returned request after 30 minutes explaining the same in an email. But after following up for one week, they declined my claim that they have delivered the item to me and that's the last status.
Now i am under loss of approx 1400 without any reason, and myntra is not ready to listen.
I am seeking help for my refund.

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Myntra.com customer support has been notified about the posted complaint.

Sep 10, 2019

Updated by GR_919 Order no. - ORDER NO:[protected]-0494003

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Comments

Sweekruti Barapatre

from Mumbai, Maharashtra

Sep 10, 2019

I have ordered 3 items from Myntra from which one is delivered and the other 2 are returned to origin. My orders was supposed to be delivered in 10 days or a week; I did not even get a call for confirmation about my orders.Why is this so? How do I get the orders? I hope you look into this matter and help my concern as soon as possible!