Myntra.com — Refund for a return product

Address: 82A, Sector 18, Gurugram, Haryana 122008

Order ID # 1211082 [protected]..I ordered an Arrow formal shoe which didn't fit me, so I requested a return request within 4-5 hrs after receiving, I tried the shoe once to check the size and as it didn't fit so I packed it back intact with all the tags..the delivery person came the next day to collect the product and as we live on the 3rd floor and I wasn't at home, my wife asked him to come upstairs through the lift to collect it, on which the delivery person said just through the product down from the third floor, my wife again requested the person to come upstairs but he insisted on either throwing it down from the balcony or sending it through the lift. As we have a small baby, my wife couldn't go downstairs and sent the product through the lift. Now my product is marked as used/damaged by the delivery person who didn't even come upstairs to collect the return packet and check the quality infront of my wife so that it is proven and agreed to all that it wasn't or was used. THERE WAS NO SUCH REPORT MADE TO US BY THE DELIVERY GUY WHEN HE TOOK THE PACKET, there is no proof that we returned a used product and obviously it wasnt used as I just tried it once but it didn't fit and packed it as it is along with the tag and all. The most frustrating part is that MYNTRA is keeping all the powers to themselves and not providing any authentic proof while collecting the product, there is no set process and the customer service is totally robotic and keep on repeating the policies without even understanding the concern. It was a size issue and I wanted a UK 11 which was not available in the same shoe, so my wife placed a different order for another shoe UK 11 if you see the order I'd Order ID # 1211235 [protected]. We really beleive it's a scam by Myntra which is being run along with the delivery partner...they are now sending the product back with no proof in what condition it was returned by me, they can not be trusted as they might tamper it and blame it on us to force the product on us. We are waiting for the refund and if the refund doesn't happen we want to take it to next level...this kind of scam was not expected from such big name.